![]() I feel like the casino went down e to have fun there but now it's just something to do. but it's the only place to try to have fun close by. It's not loose n easy to win.I also hate the fact you close to another colored card n you get pushed back every six months. I've been going to cypress since it open. Mables restaurant needs to stop with the same cook meals change the menue up n get faster service n friendly greeters n stop burning the cookies the reaux n bread pudding the cakes or dry. The greeter you usually say hello but they do not say nothing back just stuck up. I went to check on my card at the booth n I stood on the wrong side I guess the lady had the nerve to point were she wanted me to go I thought was rude instead of saying can you please come on this side. I couldn't find a way to go back to edit my review so I am answering here.I used to win alot now it's like I win a few dollars but feel like I'm being watched cause after I win. Yes, the scratch offs and other promotions that require a return trip is inconsiderate of people like us that live too far away to come often, however I think the comp play is good if you have a "turnover" on winning/losing. The head of depts should answer directly for the owners. I do hate bad feelings but I hate worse to be made to regret where that much money is made and perhaps the staff isn't trained or paid enough to do their job. Thanks to Kisha and others involved for their efforts and communication. It's forgotten and forgiven and I'm happy to have my items back. Golden Nugget Lake Charles Hotel & Casino Experience the power of play with over 1,600 slots, 87 table games, and seven live-action poker tables. I'm not sure they are available anymore so it was great to have it back for sure !!! I stand ready to apologize to the staff but still convinced that more prompt action and response to customers be encouraged since we're not spending $29.95 here. The best part, the casinos are their own destination paradise, yet close to everything, including Downtown Lake Charles. In the resolving/results of my visit to the casino and experience with staff, I am pleased to report that my items were returned and also a very treasured chambray shirt from 2004 with the Coushatta logo. I couldn't find a way to go back to edit my review so I am answering here. I'm not sure they are available anymore so it was great to have it back for sure !!! I stand ready to apologize to the staff but still convinced that more prompt action and response to customers be encouraged since we're not spending $29.95 here. Not only are they a better quality, but they don’t charge excessive, made up fees. If you must go to Louisiana casinos, go to Lake Charles. Our suggestion: stay away from this resort. She said to wait a week and see if our bank releases those excess charges. We told the representative that the amount she just quoted, does not add to the $481.66 that was charged. ![]() The Baton Rouge casinos consist of the Belle of Baton Rouge, Hollywood Casino, L’Auberge and Evangeline Downs. Rather, they are classified by region: Baton Rouge (BR), Lake Charles (LC), New Orleans (NO) and Shreveport/Bossier City (SB). When we called to question this amount and we were told that there was a hold of $50.00 deposit and $177.22. Louisiana gaming statistics are not broken down by individual properties. What appeared on our credit card charge, was $481.66. With taxes, the amount was quoted as $116.63 for one night for two adults. And, finally, we were charged 4 times the amount that was quoted and printed on our reservation confirmation. ![]() The car was unlocked with the keys in it and the driver’s window down. Hours later, when leaving, the valet desk could not locate our car. We used the valet parking for the casino, but not before one of us had to go into foyer to retrieve a valet. Second, the campus was not lit properly at night, and made it difficult to see the correct driveways for the various buildings. Not only was it a long drive, but there were no advertisements along the way to indicate if you were going to correct direction. ![]()
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